Terms & Conditions

1. Acceptance of Terms

By accessing this website, placing an order or using any of our services, you confirm that you have read, understood and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy and Refund & Return Policy.

2. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to purchase products from our website.

• Provide accurate information during registration.
• Maintain the confidentiality of your account credentials.
• Accept responsibility for all activities under your account.

3. User Account

When creating an account, you agree to provide accurate, complete and current information. We reserve the right to suspend or terminate accounts containing false or misleading information.

4. Products

We strive to ensure all product descriptions, images, pricing and specifications are accurate. However, minor variations may occur due to packaging updates or manufacturing changes.

• Product availability is subject to stock.
• Images are for illustration purposes only.
• Specifications may change without notice.

5. Health Disclaimer

VitaGloria products are dietary supplements and are not intended to diagnose, treat, cure or prevent any disease.

6. Pricing

All prices displayed on the website are subject to change without prior notice.

• Prices include applicable taxes unless otherwise stated.
• Shipping charges are calculated during checkout.
• Promotional pricing may have limited validity.

7. Orders

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including stock availability, pricing errors, payment verification or suspected fraudulent activity.

8. Payment

We accept secure online payments through authorised payment gateways.

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

9. Shipping

Orders are generally processed within 1–2 business days and delivered according to the estimated shipping timelines shown during checkout.

Delivery timelines may vary due to courier operations, weather conditions or unforeseen circumstances.

10. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy. Please review that policy before requesting a return.

11. Order Cancellation

Orders may be cancelled before they are processed or dispatched. Once an order has been shipped, cancellation may not be possible. Please refer to our Cancellation Policy for complete details.

12. Promotional Offers

Promotional offers, discount codes and coupons are subject to their respective terms and may be modified or withdrawn at any time without prior notice.

• Only one promotional code may be used per order unless otherwise stated.
• Discounts cannot be exchanged for cash.
• Offers may exclude selected products.
• Expired coupons cannot be reinstated.

13. Intellectual Property

All content available on this website, including text, graphics, logos, icons, product images, videos, designs, software and trademarks, is the exclusive property of VitaGloria or its licensors.

No content may be copied, reproduced, distributed, modified or used for commercial purposes without our prior written permission.

14. User Conduct

By using this website, you agree not to:

• Use the website for unlawful purposes.
• Upload malicious software or viruses.
• Attempt to gain unauthorised access to our systems.
• Interfere with website functionality.
• Submit false or misleading information.

15. Customer Reviews

Customers may submit reviews based on their genuine experience with our products. We reserve the right to remove reviews containing offensive language, spam, misleading claims or inappropriate content.

16. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services such as payment gateways, courier providers and analytics tools. We are not responsible for their content, privacy practices or services.

17. Disclaimer of Warranties

The website and all products are provided on an "as available" and "as is" basis without warranties of any kind, whether express or implied, except where required by applicable law.

18. Limitation of Liability

To the maximum extent permitted by law, VitaGloria shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website or products.

19. Indemnification

You agree to indemnify and hold harmless VitaGloria, its directors, employees, affiliates and partners from any claims, losses, liabilities, damages or expenses arising from your misuse of the website or breach of these Terms & Conditions.

20. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, strikes, government actions, pandemics or disruptions to transportation and communication services.

21. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

22. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

23. Severability

If any provision of these Terms & Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our customer support team.

25. Acknowledgement

By accessing, browsing or purchasing from our website, you acknowledge that you have read, understood and agreed to these Terms & Conditions and all related policies published on the VitaGloria website.